Social Media Marketing Labs FAQ

Here’s why your team needs to be there.

What’s included in my ticket?

When you purchase a “general access” ticket, this includes all sessions and networking activities on August 27th and 28th, 2019. Breakfast, coffee, lunch and snacks are also included.

Are there discounts for sending a group from our company?

Absolutely. We appreciate a good deal as much as the next person – and we want as many of your colleagues as possible to experience SMML! Group discounts available depending on how many team members you plan on sending. For specific pricing details, contact Anthony.

Will I have access to speaker slides after the event?

Of course. Once you are at the conference, We will  email you any requested presentations when the conference is over.

Where can I find accommodation information?

We have a discounted room block. Click here for for more information. Make sure to reference Social Media Marketing Lab and the workshop when you are booking your room to secure the discounted rate. Please take note of the hotel discount deadline, as we cannot guarantee discounts once the deadline has passed.

What do I need to bring with me to check in?

Just you and your ID! A ready-to-learn-and-have-fun attitude will also come in handy.

How is this program different?

We keep attendance low to create a valuable, hands-on learning experience. Our program is designed to give you a complete guide, start to finish, on how to effectively use and grow your brand through social media and internet marketing. Resources, templates, and tools so you learn exactly what to do and stay on track after the training ends. Our intimate setting allows us to learn about you and cater examples, strategies, and conversation to your brand and industry.

I'm new to social media, Will I be lost?

Absolutely not. The program is designed to help those with no experience to quickly acquire the skills they need for success. The program is comprehensive and will give you everything you need to be successful. We have lots of time for Q&A so that you can also get all of your questions answered.

How long is training each day?

The program runs from 9am to 5pm each day with time after for an optional Q&A session with the instructor. We will have a Networking Happy Hour after the second after of the conference ends.


I registered online but haven’t received email confirmation or a receipt yet. What should I do?

You should have received a confirmation receipt immediately after your transaction is completed from registration at . Make sure to check your spam/junk folder. If there is a delay, contact us.

Is there networking?

Networking will take place at Northside Marketplace at 4:00pm at the end of the First day on August 27th. Network with your peers, exchange business cards, and connect with other business owners in the Northeast, OH community.

Are there discounts for nonprofits and government agencies?

Yes and yes. We have special pricing for our government and 501(c)(3) friends. Contact Anthony Milia for more details.

What happens if I have to cancel?

We hope you don’t have to cancel … but if you must, here are your cancellation options:

You can transfer your ticket to someone else in your company at any time at no charge. If you cancel more than 28 days of the start date of the event, you can receive a full refund. If you cancel less than 28 days before the start date of the event, there is a $300 cancellation fee. The remaining balance can be applied to a future event. If you don’t show up to the event, you are still responsible for the cost of your registration.

Please review our full Terms and Conditions. You can also contact Anthony with any questions about cancellations.

What’s appropriate attire for the summit?

Business casual.

Is breakfast and lunch included?

We will feed you 😉 We’ll have coffee and breakfast treats in the morning, snacks throughout the day (healthy-ish and some indulgences) and lunch. You’ll be able to choose your lunch selection in the morning, so don’t worry about any dietary concerns.

How do I know the content is good?

We’ve been consulting and training small, medium, and large brands and organizations for 10 years and get amazing feedback – most organizations rate our speakers methodologies a 10 out of 10 and say that it exceeded their expectations. Over the years, we’ve perfected the format and the content to make sure that you have everything you need to be successful.